1. Availability And Delivery
1.1. Where your order is placed before 5.00 p.m. on a working day we will aim to deliver your order on the following working day. Products such as furniture and bespoke products may require a longer delivery time. We will advise you of any expected delay and we will give you an estimated delivery date. You can choose to accept the estimated delivery date or cancel the order if it does not suit your circumstances. A full refund will be provided. We will always require a signature on receipt of delivery of all our products.
1.2. As a general rule delivery is free of charge for orders over €75.00 ex v.a.t. A delivery charge applies for orders which fall below €75.00 ex v.a.t. of €7.50 ex. v.a.t. unless otherwise agreed. Additional delivery charges may apply for items over 30kg, Safes and bulky items. You will be advised before delivery is made.
1.3. Urgent same day delivery is available throughout Dublin and surrounding areas. Please contact our Customer Service Team for details. Call 01 4566888 or email our Customer Services Team.
1.4. We deliver throughout Ireland. We deliver between 9.00 a.m. to 5.00p.m. Monday-Friday excluding bank holidays. We do not deliver to P.O. Box addresses.
1.5. We reserve the right, at our sole discretion, to supply product of alternative specification from that detailed on the website. In such cases every effort would be made to supply a product of at least the same quality with no adverse consequence to the customer at the same price. This does not affect the Buyers right to return products to Office.ie in accordance with our terms and conditions.
1.6. Please be aware that if you order a safe or furniture or other large or heavy items that our delivery team are insured to deliver to the ground floor of buildings. If you are ordering this type of product we will ask you questions regarding access, however, the responsibility lays with you the Buyer to ensure that there is sufficient access e.g. adequate door widths or a lift service. For B2B customers furniture is assembled prior to delivery in the Dublin and surrounding areas. For customers outside of these areas furniture is delivered flat-packed and requires self-assembly unless otherwise agreed at the time of ordering. For further details please contact our sales team.
2. Inspection On Delivery
2.1. When you receive the goods you should immediately inspect them for damage and faults. You must inform us within 48 hours of delivery if you have a discrepancy between the goods you received and the goods you ordered. You must inform us within 48 hours of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods are considered to have been correctly delivered, free from damage or faults and that the product(s) are in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.
3. Failure To Receive The Goods
3.1. If delivery is attempted within our stated delivery hours and you are not present to take receipt of the goods, we will contact you and give you the option of collecting the goods from our warehouse at no additional cost. In the event you want a further delivery attempt, a delivery charge will apply, unless otherwise waived solely at the discretion of the Company. Our office will contact you with the details.
4. Our Refunds And Returns Policy
4.1. You may choose to return a Product for any reason provided that:
4.2. You notify us by email, post or fax of your desire to return the Product within 14 working days of receipt of the product(s) subject to:
4.3. The Product is in its original unopened packaging unmarked with unbroken seals where relevant. The product must be in a resalable condition. The Buyer in this case must pay for the cost of the returns to the seller.
4.4. The following product(s) are not supplied on a sale-or-return basis and therefore will not be accepted as a return unless they were supplied to you in a defective condition.
Furniture - special non - stocked furniture products.
Bespoke products - e.g. printing, personalised Stamps, signs.
Food and clothing products - due to our health and safety policy.
Computer hardware/software /selected business machines and bespoke orders.
4.5. If you receive goods in a damaged or deficient condition you must notify us immediately or within 48 hours of receipt of the goods. If the Buyer meets the terms and conditions set out at 4.3. above, we will contact you with a returns number and we will arrange for collection of the goods at our cost. On inspection of the returned goods and if our resaleable conditions are met we will process the refund in respect of the price of the product, including any delivery charges as soon as possible and in any case within 14 days of us receiving the product(s) back in our warehouse. If you contact us outside of the 14 day period and the Products are not defective then we may at our discretion accept a return of the Products subject to a re-shelving charge of 15%. The refund will be in the form of a credit note. We will usually refund any money received from you using the same method originally used by you to pay for your purchases.