You may choose to return a product for any reason provided that:
You notify us by email, post or fax of your desire to return the product within 14 working days of receipt of the product(s) subject to:
The product is in its original unopened packaging unmarked with unbroken seals where relevant. The product must be in a resalable condition. The "Buyer" in this case must pay for the cost of the returns to the "Seller".
The following product(s) are not supplied on a sale-or-return basis and therefore will not be accepted as a return unless they were supplied to you in a defective condition.
Furniture - special non-stocked furniture products.
Bespoke products - e.g. printing, personalised stamps, signs.
Food and clothing products - due to our health and safety policy.
Computer hardware, software, selected business machines and bespoke orders.
If you receive goods in a damaged or deficient condition you must notify us immediately or within 48 hours of receipt of the goods. Please call 01 456 6888 or email our Customer Services team with your query. If the "Buyer" meets the terms and conditions set out above, we will contact you with a returns number and we will arrange for collection of the goods at our cost. On inspection of the returned goods and if our resalable conditions are met we will process the refund in respect of the price of the product, including any delivery charges as soon as possible and in any case within 14 days of us receiving the product(s) back in our warehouse. If you contact us outside of the 14 day period and the products are not defective then we may at our discretion accept a return of the product(s) subject to a minimum re-shelving charge of 15%. The refund will be in the form of a credit note. We will usually refund any money received from you using the same method originally used by you to pay for your purchases. Click here to access our full Terms and Conditions Policy.